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Consumer Complaints in India

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Consumer Protection
Act 1986
Consumer Protection
Act 2019
No Separate Regulator
Regulator
Central Consumer Protection Authority(CCPA) formed
Complaint could be filed in a consumer court where the seller's(defendent) office is located.
Consumer Court
Complaint could be filed in a consumer court where the complain resides or works
No Provision. Consumer could approach a civil court but not consumer court.
Product Liability
Consumer can seek compensation for harm caused by a product or service
District: up to Rs.20 lakh Sate: Rs.20 lakh to Rs.1 Cr. National: Rs. above Rs.1 Cr.
Pecuniary jurisdiction
District: up to Rs. 1 Cr. Sate: Rs. 1 Cr. to Rs. 10 Cr. National : Rs. above Rs. 10 Cr
No Provision
E-Commerce
All rules of direct selling extended to e-commerce
No legal provision
Mediation Calls
Court can refer settlement through mediation