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What is the time limit for filing a complaint?

A complaint has to be filed within two years from the date on which the cause of action/ deficiency in service/defect in goods arises. However, a complaint may also be filed after two years, if the complainer satisfies the District Forum that he/she has sufficient reasons for not filing the complaint within such period. What is the provision for appeal?

• Aggrieved by the Order issued by the District Forum, appeal petition may be filed before the State Commission within 30 days from the date of receipt of Order.

• Aggrieved by the Order issued by the State Commission, appeal petition may be filed before the National Commission within 30 days from the date of receipt of Order.

When can complaint be made?

A complaint may be made in writing under the following circumstances:

• Loss or damage is caused to the consumer due to unfair or restrictive trade practice of a trader or service provider;

• the article purchased by a consumer is defective;

• the services availed by a consumer suffer from any deficiency;

• a trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the stipulated price;

• Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Fees



Dispute Amount 0-5000 499
Dispute Amount 5001-30000 799
Dispues Amount 30001 & Above 1299
GST Tax 18%



When can complaint be made?

A complaint may be made in writing under the following circumstances:

• Loss or damage is caused to the consumer due to unfair or restrictive trade practice of a trader or service provider;

• the article purchased by a consumer is defective;

• the services availed by a consumer suffer from any deficiency;

• a trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the stipulated price;

• Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Resolve your complaints in 6 easy steps

Where to file a Complaint?

As per the Consumer Protection Act, 1986 a complaint can be filed in:

• District Consumer Disputes Redressal Forum (DCDRF): If the value of the claim is upto ` 20 lakh

• State Consumer Disputes Redressal Commission (SCDRC): If the value of the claim exceeds ` 20 lakhs but is within ` one crore.

• National Consumer Disputes Redressal Commission (NCDRC) If the value of the claim exceeds ` one crore.

What are the rights guaranteed under the Act?

• Right to Safety

• Right to be informed

• Right to Choose

• Right to be heard

• Right to Redressal

• Right to Consumer Education

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FAQ

A complaint has to be filed within two years from the date on which the cause of action/ deficiency in service/defect in goods arises. However, a complaint may also be filed after two years, if the complainer satisfies the District Forum that he/she has sufficient reasons for not filing the complaint within such period. What is the provision for appeal?
• Aggrieved by the Order issued by the District Forum, appeal petition may be filed before the State Commission within 30 days from the date of receipt of Order.
• Aggrieved by the Order issued by the State Commission, appeal petition may be filed before the National Commission within 30 days from the date of receipt of Order.

A complaint may be made in writing under the following circumstances:

• Loss or damage is caused to the consumer due to unfair or restrictive trade practice of a trader or service provider;
• the article purchased by a consumer is defective;
• the services availed by a consumer suffer from any deficiency;
• a trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the stipulated price;
• Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

• Any consumer;
• Any voluntary consumer association;
• Central Government or any State Government;
• One or more consumers, where there are numerous consumers having same interest
• In case of death of a consumer, his legal heir or representative.

As per the Consumer Protection Act, 1986 a complaint can be filed in:

• District Consumer Disputes Redressal Forum (DCDRF): If the value of the claim is upto ` 20 lakh
• State Consumer Disputes Redressal Commission (SCDRC): If the value of the claim exceeds ` 20 lakhs but is within ` one crore.
• National Consumer Disputes Redressal Commission (NCDRC) If the value of the claim exceeds ` one crore

• Right to Safety
• Right to be informed
• Right to Choose
• Right to be heard
• Right to Redressal
• Right to Consumer Education